• Please contact Alexander Door at 888-XXX-XXXX or via email at sales@alexanderdoor.com to obtain a Return Merchandise Authorization (RMA) before shipping product back to AlexanderDoor. This will expedite and help ensure the proper action or credit upon processing.
• In order to expedite a return, please have the following information on hand when requesting an RMA number: Customer order number/invoice number, serial number, reason for return, action to take (replacement/repair/return/credit) and whether the box has been opened or is manufacturer sealed.
• Please return all products 100% complete including all original manufacturer boxes with the UPC code and packing materials, all manuals, blank warranty cards, accessories and any other documentation included with the original shipment. RMA approval is contingent upon, among other things, the products being 100% complete.
• Customer is responsible for shipping charges to AlexanderDoor distribution center for all products being shipped for return, exchange or replacement. Products exchanged or replaced will be shipped by AlexanderDoor to Customer, at AlexanderDoor expense, using the same shipping method as was used by Customer to ship the original products back to AlexanderDoor. If the carrier selected by Customer is not used by AlexanderDoor, a comparable shipping method will be selected.
• Customer is responsible for all risk of loss and damage to products being shipped for return, exchange or replacement. Please fully insure return shipment in case of loss or damage. Please use a carrier that is able to provide you with proof of delivery such as UPS, Federal Express or Airborne Express. This is for your protection as well as to ensure quick action on your return.
• Return privileges vary by manufacturer. Please contact AlexanderDoor Customer Relations at sales@alexanderdoor.com for details.
• Return shipping address: AlexanderDoor Attn: Returns Department (Place your RMA number on this line) 200 Elizabeth, Mt. Clemens, MI 480443
  Failure to return a product within the applicable return period will be deemed to be an acceptance of the product.

Damaged Products
If Customer receives damaged products; please refuse the products upon original delivery attempt. If damaged products are accepted from the carrier, such damage should be noted on the carrier delivery record. Please save the product and the original box and packaging and notify AlexanderDoor immediately to arrange for a carrier inspection and a pick up of damaged products. Please notify AlexanderDoor Customer Relations at sales@alexanderdoor.com of damaged products WITHIN THE FIRST 10 DAYS of receipt. Timely receipt of this information is necessary for AlexanderDoor to file a damage claim.